Shipping policy
FIDELITY — OF THE FAITH
Processing Time
All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.
During high-volume periods (such as product drops or sales), processing times may be extended. We appreciate your patience.
Shipping Rates & Delivery Estimates
We offer standard and express shipping options. Shipping charges are calculated at checkout based on your location and selected shipping method.
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | 5–7 business days | 1–3 business days |
| International | 14–20 business days | 3–7 business days |
Delivery times are estimated and may vary depending on your location and customs delays.
Free Shipping
We offer free shipping on orders over $180 AUD ( Australia ) and over $300 AUD ( Worldwide )
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to follow your shipment's progress in real time.
International Shipping
FIDELITY proudly ships worldwide. Please note:
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International customers are responsible for any customs fees, duties, or taxes imposed by their country.
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We are not responsible for delays caused by customs.
Address Issues & Delivery Problems
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Please make sure your shipping address is correct when placing your order.
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FIDELITY is not responsible for items lost due to incorrect addresses or unclaimed packages.
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If your package is marked as delivered but you haven’t received it, contact your local carrier first.
Order Not Received?
If your order hasn’t arrived within the expected time, please email us at fidelityclo.hq@gmail.com with your order number. We’ll assist you as soon as possible.